Loss of Internet Access When Upgrading To Windows 10

So it goes like this:

You upgrade from Windows whatever to Windows 10 OR you already have Windows 10 installed and a major update gets installed that upgrades the version number. You also have AVG AntiVirus installed.

The upgrade goes swimmingly well. The final re-boot takes place, nice little messages appear saying things like ‘We’re setting up your apps’ or ‘your files are just where you left them’. You log on for the first time after the upgrade and everything seems tickety boo until you try and get on the internet or access your network and can’t get anywhere.

‘Well, that’s odd’ you say (or you may say ‘what the fuck’ depending on your temperament), because all indicators show you have a decent WiFi signal or your wired connection is OK.

As you have been diligently paying attention to everything Microsoft has said about Window 10, the obvious solution is to type ‘troubleshoot’ in the search bar and run the Network Troubleshooter.

Everything will then return to blissful normality and you can continue looking at whatever seedy web sites normally fill you day.

Well, in this scenario, no you damn well can’t because this is what the Network Troubleshooter presents you with:

Windows 10 Network Troubleshooter says 'NO'
Windows 10 Network Troubleshooter says ‘NO’

Obviously this is not the result wanted and you can’t explore additional options because guess what? You need a bloody internet connection!

So my internet chums, you will be glad to hear that I have done a lot of fannying around on your behalf and come up with quite a simple solution for the scenario described.

STEP 1 > Search for ‘Network’ and open the Network and Sharing Center:

Windows 10 Network and Sharing Center
Windows 10 Network and Sharing Center Click on ‘Change adapter settings’ and this will appear:

STEP 2 > Click on ‘Change adapter settings’ and the following will appear:

Window 10 Changer adapter settings window.
Window 10 Changer adapter settings window.

STEP 3 > Right Click on your network adapter (the one that is in use) and select ‘Properties’:

Network adapter properties
Network adapter properties

See that ‘AVG network filter driver? There will be a check in it showing that it is in use.

STEP 4 > REMOVE THE TICK from ‘AVG network filter driver’ and apply your changes. Close all windows you have opened.

Magically, your internet access will have been re-established.

Now, this obviously means that AVG will not be doing whatever network filtery things it normally gets up to. More than likely a bit of a security risk.

If you are using the paid version of AVG, make sure you have your license codes handy. Then, simply download the latest version of AVG and install it over the top of the existing installation.  This re-enables the filter but most importantly, also retains network access.

This situation has happened for me on every machine that has AVG installed while an upgrade/major update is taking place and affects both WiFi and wired connections.

Normally, I would suggest uninstalling AVG before performing any upgrades but the process can take so damn long, I would not be prepared to recommend that sort of security risk.

AVG are aware of the problem (it has been there since the release candidate of Windows 10) but have obviously not chosen to do anything about it.

I hope this helps anyone who has the same problem and have come across this post while researching on another computer!

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